Refund policy

Last updated: 27 June 2026

At BYTWEAR, our products are generally made to order. This means your item is produced, packed, and prepared after your order is confirmed.

Because each product is made specifically for your order, we request you to carefully review the product details, size guide, color, shipping information, and order details before completing your purchase.

This policy explains when returns, replacements, refunds, cancellations, and order changes are accepted.

Made-to-Order Products

BYTWEAR products are generally made to order. Once an order is confirmed, it may be sent for production and prepared specifically for that customer.

Because of this made-to-order process, we generally do not accept returns, exchanges, or refunds for:

Change of mind
Ordering the wrong size
Ordering the wrong color
Not liking the fit after receiving the selected size
Minor color differences caused by screen display settings, lighting, or photography
Minor manufacturing or measurement variations
Products that have been worn, washed, used, altered, or damaged after delivery

Please check the product description, size guide, color options, and order details carefully before placing your order.

This does not affect your right to request a replacement or refund if your order arrives damaged, defective, incorrect, missing an item, or not as described.

When We Offer a Replacement or Refund

We will gladly offer a replacement or refund if your order arrives with a genuine issue caused during production, packing, or shipping.

You may be eligible for a replacement or refund if your order arrives:

Damaged
Defective
With a production or printing error
As the wrong product
In the wrong size, color, or design compared to your order
Missing an item from your order
Confirmed lost in transit by the shipping partner

If your claim is approved, we will either send a replacement at no additional cost or issue a refund to your original payment method.

How to Report an Issue

To report an issue, please contact us within 7 days of delivery.

Email us at:

support@bytwear.com

Please include:

Your order number
Your full name
A clear description of the issue
Clear photos of the product
Photos of the packaging, if the item arrived damaged
An unboxing video, if available

Please do not send the product back to us unless we specifically ask you to do so. If a return pickup or return shipment is required, we will share the next steps after reviewing your claim.

Replacement Process

After we receive your request, our team will review the order details, photos, and issue reported.

If the issue is approved, we will arrange one of the following:

A free replacement of the same product
A refund to your original payment method
Another suitable resolution, depending on the issue

Replacement products are also made to order, so production and shipping timelines will apply again.

Refund Processing

Approved refunds are issued to the original payment method used during checkout.

After we approve your refund, it may take 5–10 business days for the amount to reflect in your account, depending on your bank, card issuer, UPI provider, or payment partner.

Shipping charges, if any, may not be refundable unless the issue was caused by BYTWEAR, our production partner, or our shipping partner.

Order Changes and Cancellations

Because production may begin quickly, order changes or cancellations are only possible within 12 hours of placing the order or before the order enters production, whichever happens first.

You may request a change or cancellation by emailing:

support@bytwear.com

Please include your order number and the change you want to request.

Once the order has entered production, we cannot cancel or modify it.

Size Exchanges

We do not offer size exchanges for made-to-order products if the size selected at checkout was delivered correctly.

Please review the size guide carefully before placing your order. If you are unsure about sizing, we recommend choosing one size up for a more relaxed oversized fit.

Color, Print, and Product Variation Disclaimer

We try our best to show product colors, fit, design, and prints as accurately as possible.

However, actual product colors may vary slightly due to lighting, photography, device screen settings, fabric texture, and production methods.

Minor differences in color, print placement, fabric appearance, or measurements are not considered defects if they do not affect the overall quality, usability, or design of the product.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the issue.

Once approved, we will arrange a replacement or refund.

Claims may be rejected if:

The item has been worn or washed
The item was damaged after delivery
The issue is reported after 7 days of delivery
Clear photos or order details are not provided
The issue is caused by incorrect use, washing, handling, or care after delivery

Lost or Delayed Shipments

If your order appears to be lost in transit or is unusually delayed, please contact us at:

support@bytwear.com

We will work with our shipping partner to investigate the issue.

If the shipment is officially confirmed as lost, we will arrange a replacement or refund.

Please note that delivery delays may happen due to courier issues, weather conditions, holidays, incorrect addresses, service restrictions, operational delays, or other factors outside our control.